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The Eight Supply Chain ‘Truths’ about Customers
I’ve been lucky enough to work with hundreds of businesses over the years, 1,200 assignments in 22 countries at the last count. And do you know, that out of all those business, the number that were...
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Customer Service – the 8 Noble Truths
Rob O’Byrne, CEO of Logistics Bureau, outlines his 8 ‘Noble Truths’ of Customer Service in Supply Chain. Supply Chain is really ALL about customer service. Hi, this is Rob O’Byrne from Logistics...
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Is the Customer Always Right?
Here’s another ‘easy fix’ for your Supply Chain based on a real life case study. Situation: A large distributor was paying a lot more than expected for customer delivery transport. Not the transport...
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The Race to the Bottom in Business
The pressure is on Constantly. To reduce costs. Competition seems greater, companies are swallowed up in acquisitions, and ‘cheaper imports’ seem to threaten your very business survival. So where can...
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6 Supply Chain Trends That Could Truly Shake You Up
Trend identification is a tricky business. Supply chain trends make it yet more complex because they represent the intersections of so many different domains. What is a supply chain trend-spotter to...
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4 Tips to Reduce Supply Chain Costs Without Sacrificing Service
It’s a classical trade-off in the world of logistics—the need to keep supply chain costs at a minimum while maintaining the levels of service needed to keep your customers loyal. Sometimes it seems...
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5 Supply Chain Mistakes that Handicap Business Performance
The impact of supply chain performance on the success of a business is significant, but often underestimated, even within companies well-versed in supply chain management. Supply chain mistakes like...
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Do You Understand Your Chief MRO Inventory Challenges?
If your company is in the business of maintenance, repair, and operations, you should already be aware of the strengthening trend in service as a source of value, both in business-to-business and...
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Quick and Easy Tips for Cost Reduction in Supply Chain Operations
Some Quick and Easy Tips for Supply Chain Cost Reduction I sat opposite the Marketing Director. She was a formidable woman, with a fierce reputation and did not suffer fools gladly. I felt like a...
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Common Supply Chain Mistakes to Avoid
Are You Suffering Too? I see these same mistakes, day in day out, Across all industries, across all countries, and it has been that way for as long as I can remember… So let me share some...
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What is Cost to Serve? – A Great Example
Here’s an industry that really understands the expectations of their customers! Watch the full video below Subscribe to our Youtube Channel #___ytsubscribe_0 .fluid-width-video-wrapper { padding-top:0...
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Customer Service Tips with Bob the Tailor
Great Customer Service Tips from Bob the Tailor. How do you treat YOUR customers? Watch the Full Video below! Best Regards, Rob O’Byrne Email: robyrne@logisticsbureau.com Phone: +61 417 417 307...
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Great Customer Service Example from Bangkok
Here is a great example of outstanding customer service in Bangkok. Think about your own customer service and how you can rejiggle your service to really meet and exceed your customer expectations....
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The Digital Supply Chain with Mathew Smith
We now have this ability to measure our delivery time proactively and communicate if there are any challenges by making use of digital tools. Listen to this interview with Mathew Smith and gain...
View Article5 Biggest Supply Chain Levers for 2021
Suppose you want to fix up your supply chain business and make the whole thing more efficient. What do you think you need to work on specifically? Watch the video below as we take you to the 5 Areas of...
View ArticleHow Many Warehouses Should You Have?
It’s a very common question we get all the time. And the answer is different for every sort of business. But still, the most important aspect of your distribution network is your customer service...
View ArticleDistribution Networks: Cost and Service
Stock Availability and Customer Service. How do these two affect your Distribution Networks? Watch this: Related articles on this topic have appeared throughout our website, check them out: The...
View ArticleFixing Your Supply Chain in 2022
What will you focus on in 2022 to improve your Supply Chain? Short Term fixes might focus more on policies, like customer service or inventory. Or maybe analysing cost to serve. Meanwhile, Medium Term...
View ArticleThe 7 Truths of Customer Service in Your Supply Chain
Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But...
View Article8 Best Customer Service Tips For Your Supply Chain
Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. And on the...
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